Insurance acceptance and the cover provided by your own plan are separate details to confirm. Before your visit, ask the hospital about the service you need and check the relevant requirements with your insurer.
Confirm acceptance for your visit
Give the hospital the name of your insurer and ask whether your plan can be used for the service you are seeking. Confirm the current position before attending.
- Name the consultation or service you need.
- Ask which insurance documents to bring.
- Check whether the hospital needs any information before the appointment.
Check the details with your insurer
Ask your insurer to explain the cover and any requirements that apply to the planned visit. A hospital accepting an insurer does not establish that every service is covered by every plan.
- Ask whether the planned service is covered.
- Check whether a referral or prior approval is required.
- Ask about any amount you may need to pay yourself.
Ask about fees and payment
Contact the hospital for current fees and payment methods. If you receive a price for a service, ask what is included and whether other charges could apply to your visit.
- Confirm the consultation or service fee.
- Ask which payment methods are available.
- Keep any approval or booking information ready for your visit.
For current service availability and arrangements for your own visit, contact the hospital .
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