Visiting SamJ Hospital from outside Accra or Ghana

Confirm your consultation before booking travel

Tell reception which service you need, where you will be travelling from and the dates you are considering. Ask the team to confirm the appropriate department and appointment arrangements. An enquiry does not confirm an appointment or a treatment plan.

• Confirm the appointment date, arrival time and where to report.
• Ask which clinician or team is expected to see you and what information is needed beforehand.
• Check how to notify the hospital if your travel plans change.

Planning a fertility consultation in Ghana

SamJ’s published fertility services include assessment, IVF and IUI. For a first consultation, ask which previous reports would be useful, whether your partner should attend and how the consultation will establish the next steps. The fertility consultation guide includes more detailed questions about records, estimates and insurance.

• Ask whether further visits may be needed before deciding how long to stay.
• Ask the clinical team about the timing of any proposed care and follow-up.
• Keep travel arrangements flexible until the hospital has confirmed what can be planned.

Organise records and communication

Ask the department how to provide previous reports securely, whether it needs originals or copies, and whether documents require translation. Keep your appointment confirmation together with the questions you want to discuss.

• Use general messages to arrange the visit. Confirm an appropriate channel before sending medical records or identity documents.
• If arranging a child’s consultation, ask which parent, guardian or accompanying-adult documents are needed.
• Confirm who should receive appointment updates and how the team can reach you while you are travelling.

Clarify costs and insurance

Request current fees and ask what an estimate includes. Clarify whether investigations, medicines, procedures and follow-up visits would be charged separately.

If using insurance issued outside Ghana, confirm acceptance with the hospital and cover with your insurer. An insurer’s name on a website does not establish cover for your particular plan or treatment.

• Ask which payment methods are available and when payment is due.
• Check any referral, prior-authorisation and reimbursement requirements with your insurer.
• Ask what documents the hospital can provide for an insurance claim.

Use the Haatso location and international phone numbers

The physical address is Ecomog Road, Haatso, Accra, Ghana. The Ghana Post digital address is GE-237-8270. Use the map on the Contact page for the destination; the Cantonments address is the hospital’s postal address.

From outside Ghana, call +233 302 900 771 or +233 509 267 731. The hospital’s WhatsApp number is +233 509 267 731. Confirm the entrance and department with reception before your first visit.

Plan follow-up before returning home

Before leaving, ask the clinical team how results will be discussed, whether another visit may be needed and whom to contact about the agreed plan. If another clinician will continue your care, ask what documentation can be provided.

• Confirm how and when you will receive reports or results.
• Clarify any agreed follow-up appointment and how to change it.
• Ask what arrangements are available if you will be outside Ghana when follow-up is due.